APPLY AS A PRIVATE EDUCATOR TODAY

Nicole's Nannies is so excited to assist private educators with an opportunity for the 2020-2021 school year. To apply, simply email us your resume.

Information for Educators

WHAT'S INCLUDED IN A DEEP CLEAN?


Everything included in the regular clean, plus:

  • Spot wipe walls and cabinetry
  • Light switches
  • Doorknobs
  • Detail dusting of hard surfaces
  • Vacuum baseboards (we don’t move large furniture)
  • Detail clean of fixtures
  • Backsplash
  • Large appliance exteriors
*Please note that in order to decrease the risk of injury to our employees, we are unable to move large or heavy furniture or flip/rotate mattresses.




WHAT WOULD YOU RECOMMEND FOR FIRST TIME CLIENTS?


We recommend a deep cleaning for all first time clients. This gives us extra time to get everything that may have been missed during past cleanings. Most customers switch to the regular clean after the initial deep clean.




CANCELLATIONS AND REFUNDS


If you cancel 48 hours before your cleaning you'll receive a full refund to the payment information on file. If you cancel within 48 hours of your booking, you'll be charged 50% of your cleaning total.




WHAT ARE YOUR HOURS OF OPERATION?


Our hours are:
Monday - Friday: 9am-6pm




IS THERE A FEE TO RESCHEDULE?


We do not charge for reschedule as long as it's done at least 48 hours prior to your original booking. Please see our Cancellations and Refunds FAQ for more information.




HOW DO I UPDATE BILLING?


Your billing can be updated by visiting your account page. You'll find billing under settings. In the billing sections you'll be able to update billing, your address and your current subscription.




WHAT IF I WANT TO SKIP THIS WEEKS CLEAN? WILL I BE CHARGED?


You won't be charged if you let us know more than two days before your cleaning. If you cancel withing 48 hours, the clean will be credited to your account for future use.




DO YOU OFFER OUTDOOR CLEANING?


No, we don't. We stick with what we're good at, and that's inside your home.




WHAT DAY IS MY CLEAN?


If you have a cleaning subscription, head to your account page and look under "Subscriptions" to see your next scheduled cleaning. If that day doesn't work for you, you can always change it.




WILL THE SAME CLEANER COME EVERY TIME?


Yes, we do our best to always send the same team. Please remember that our cleaners have personal lives, request leave and can get sick. We'll let you know if we need to send a different cleaner to your house and give you the option to reschedule.




DO I HAVE TO BE HOME FOR MY CLEANING?


Nope! However, if this is your first clean with Your Complete Cleaning Service, we would love to meet you. But if you prefer to leave us a key so we can get to work, that's ok too! We want you to be comfortable.




CAN I TRUST YOUR CLEANERS? ARE THEY BACKGROUND CHECKED?


You can trust us! Kzoo Clean does thorough background checks and only hire the best of the best.




IS KZOO CLEAN BONDED AND INSURED?


Yes! We're currently insured up to $2M in general liability damage. We're bonded through CNA Surety.




DOES KZOO CLEAN USE TOXIC CLEANERS?


We use eco-friendly products wherever we can. However, there are some tough to clean areas that require a chemical cleaner. For example, we usually like to disinfect toilets and bathroom floors. If you prefer that we only use cleaners that disinfect, especially during cold and flu season, just let us know in the notes section when you book your clean. If your preference is only eco-friendly products, just let us know in the notes. We're happy to do whatever works best for you.




CAN I LEAVE A KEY?


Absolutely! We prefer this after our initial visit. That way we don't hold you up if we encounter traffic on the way. You can indicate how we will access your home during booking.




IS TIPPING EXPECTED?


Nope, no tips needed. Instead, if you loved our service, tell your friends and neighbors or leave us a review on Google or Facebook!




WHAT IF SOMETHING BREAKS?


It's pretty rare but accidents do happen. In the event that something does happen, contact us right away. We'll work with our insurance to get the object replaced.




WHAT IF I'M NOT HAPPY WITH MY CLEANING AFTER THEY LEAVE?


If you're not happy with your cleaning for any reason, let us know. We'll work together to determine a solution.




AM I CHARGED UPON BOOKING?


Payment is not due until the day of your service. For credit card payments, a preauthorization or hold will be placed on your card on the day of your service. Following your service the card on file will be charged the balance due. If you prefer to pay by check, you may indicate that when you book your clean. Checks should be made out to Your Complete Cleaning Service. Please leave your check on the kitchen counter.




ARE THE PRICES NEGOTIABLE?


No, our pricing is given to you during the booking process using the information you provide. We believe cleaning shouldn't cost a fortune and work hard to keep our prices low. If you need something that isn't listed, please contact us and we'll create a custom clean for you.




WHAT IF MY CHOSEN SERVICE ISN'T COMPLETED IN TIME?


You'll need to make an additional booking. Typically this happens when we encounter more cleaning than expected based on the booking details you provided.




HOW DO I CANCEL MY ACCOUNT?


Go to your account, login to your account, and choose "Cancel My Account". Complete the form and your account can be cancelled. We'll miss you!




WHAT AREA DO YOU SERVE?


Kzoo Clean proudly serves the greater Kalamazoo area. If you have questions, send us an email (contactyccs@gmail.com) or give us a call.




NEED HELP DETERMINING THE SIZE OF YOUR HOUSE?


Typically you can find this information on www.zillow.com or www.realtor.com by searching for your address. If you need additional help, please email us at contactyccs@gmail.com.




WHAT'S INCLUDED IN A REGULAR CLEAN?


  • Kitchen countertops
  • Kitchen sink and fixtures
  • Stovetop
  • Bathroom tub/shower
  • Bathroom sink and fixtures
  • Bathroom countertop
  • Bathroom mirrors
  • Toilets
  • Dusting
  • Vacuum and mop all floors
*Please note that in order to decrease the risk of injury to our employees, we are unable to move large or heavy furniture or flip/rotate mattresses.




WHAT'S INCLUDED IN A BUSINESS CLEANING?


  • Vacuum and dust hard surfaces
  • Vacuum and mop floors and stairs
  • Countertops and reception desk
  • Lobby furniture
  • Tidy lobby area
  • Front doors (inside and out)
  • Bathroom sinks
  • Toilets
  • Bathroom mirrors and fixtures
  • Break room
  • Conference rooms
  • Empty trash
  • Light switches
  • Spot wipe walls
  • Disinfect high traffic areas




WHAT DO I DO WITH MY PET DURING CLEANING? DO YOU CLEAN UP AFTER PETS?


We love your furry friends, but our job is to clean your home! We want to be able to provide you with service you deserve, which we can do best if your pet is in a crate or separate room while we clean. For the health and safety of our employess, we are unable to cleanup animal waste or bodily fluids, pet crates, enclosures or cages. We hope you understand!